• Take ownership of cases logged by the customer.
• Check that a clear description of the business impact has been provided.
• Evaluate the problem to determine whether the issue is with the software or its customization.
• Analyze and find the Root Cause of the issue and troubleshoot to resolution.
• Simulate and investigate the issues raised.
• Tracking and resolving issues from reporting to closure
• Provide regular status updates to the Manager.
• Create knowledge content when appropriate.
• Keep ownership until case resolved.

• Degree in Computer Science or a related discipline
• Experience in implementing and/or supporting the Financial and Investment System
• Contributing to a team drive for technical excellence through knowledge sharing and documentation.
• A team player with good analytical/problem solving skills.
• Having experience in programming languages (C++, Unix Shell Scripting)
• Strong communication skills with the ability to capture and articulate technical and non-technical details.
• Able to manage and prioritize and tasks and time efficiently.
• English communication

• From the 1st day at work: 100% full of salary
• Insurance plan based on full salary + 13th salary + Performance Bonus.
• 18 paid leaves per year (including 12 annual leaves + 6 personal leaves).
• Medical Benefit for employee and family
• Working in a fast paced, flexible, and multinational working environment. Chance to travel onsite (in 49 countries).
• Internal Training (Technical & Functional & English).
• Working from Mondays to Fridays.