BFSI_Technical Support Specialist (C++) - HCL Vietnam

BFSI_Technical Support Specialist (C++)

  • Experience Range: 5 years
  • Job Location: Hanoi
  • Duty & Responsibilities:

    • Take ownership of cases logged by the customer.
    • Check that a clear description of the business impact has been provided.
    • Evaluate the problem to determine whether the issue is with the software or its customization.
    • Analyze and find the Root Cause of the issue and troubleshoot to resolution.
    • Simulate and investigate the issues raised.
    • Tracking and resolving issues from reporting to closure
    • Provide regular status updates to the Manager.
    • Create knowledge content when appropriate.
    • Keep ownership until case resolved.

  • Reqirements:

    • Degree in Computer Science or a related discipline
    • Experience in implementing and/or supporting the Financial and Investment System
    • Contributing to a team drive for technical excellence through knowledge sharing and documentation.
    • A team player with good analytical/problem solving skills.
    • Having experience in programming languages (C++, Unix Shell Scripting)
    • Strong communication skills with the ability to capture and articulate technical and non-technical details.
    • Able to manage and prioritize and tasks and time efficiently.
    • English communication

  • Benefit:

    • From the 1st day at work: 100% full of salary
    • Insurance plan based on full salary + 13th salary + Performance Bonus.
    • 18 paid leaves per year (including 12 annual leaves + 6 personal leaves).
    • Medical Benefit for employee and family
    • Working in a fast paced, flexible, and multinational working environment. Chance to travel onsite (in 49 countries).
    • Internal Training (Technical & Functional & English).
    • Working from Mondays to Fridays.

  • Preferred Language for Application: English

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